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Title: Monthly charges??? Post by: bill hansen on February 13, 2021, 08:11:52 PM I'm being billed $24.60 each month, every month, for Qimage Ultimate. Is that correct? Has Q become a subscription service? If so, I'll need to find another printing application, or print directly from Photo Shop. If monthly billing is a mistake on Q's part, how to I get it to stop?
Title: Re: Monthly charges??? Post by: admin on February 14, 2021, 12:06:45 AM That is not a charge from us. I would encourage you to look closely at your statement: is is likely you are seeing a charge from someone else. There are no monthly fees with Qimage. I also checked my account and I'm not seeing that amount anywhere, for anyone. $24.60 is not an amount we charge. You get one year of updates with your initial purchase and then after the year, you can renew your registration at any time for $19.99. Those are the only charges associated with Qimage.
Regards, Mike Title: Re: Monthly charges??? Post by: bill hansen on February 17, 2021, 08:39:11 PM Thanks - That's reassuring. I'm in an awkward place. PayPal refuses to stop these charges, claiming they are initiated by me. I don't know what site would have initiated them. But that's my problem, not yours.
Title: Re: Monthly charges??? Post by: admin on February 17, 2021, 11:14:58 PM Have you tried going to the recurring charges (subscriptions) page on PayPal? Sometimes you'll find the recurring charge there and you can cancel it. If you have a PayPal credit card though, it could be something that is being processed through the card and wouldn't show up there.
Mike |